Hotel indigo® ranked highest in guest satisfaction Among upscale hotel chains by j.d. power and associates Hotel indigo ottawa contributes to brand’s success
Indigo® is ranked highest in guest satisfaction among upscale hotel chains, according to the J.D. Power and Associates 2011 North America Hotel Guest Satisfaction Index StudySM. As one of the brand’s 33 hotels in the Americas, the Hotel Indigo Ottawa contributes to the brand’s overall success by providing a consistent and welcoming experience for each and every guest.
“This tremendous and prestigious honor is the result of hard work and dedication by Hotel Indigo team members across our portfolio, and we want to thank the Hotel Indigo Ottawa,” said Mary Dogan, director of brand management, IHG, Americas. “Our team members in Ottawa are committed to providing high-quality service and accommodations, and we’re proud that they’re a part of this outstanding accomplishment.”
“Hotel Indigo-Ottawa has been part of the neighborhood since February 2007 and we are so proud that the service and dedication of our hotel team has contributed to such a monumental recognition,” said Kim Jones, general manager, Hotel Indigo Ottawa. “At Hotel Indigo we’re very proud to bring the local neighborhood to life within our hotels and we are fully committed to providing our guests a refreshingly local experience and access to some of the best in food, cultural experiences and surroundings.”
To earn the top satisfaction ranking, Hotel Indigo outperformed all other upscale hotel chains in the study, scoring highest in overall guest satisfaction, as determined by seven key measures: reservations; check-in/check-out; guest room; food and beverage; hotel services; hotel facilities; and cost and fees. The 2011 North America Hotel Guest Satisfaction Index Study is based on responses gathered between June 2010 and May 2011 from more than 61,300 guests from the United States and Canada who stayed in a hotel between May 2010 and May 2011.
Hotel Indigo offers guests a unique hotel experience with the modern design and intimate service associated with boutique hotels along with the peace of mind and consistency from staying with the world’s largest hotel group. With 38 hotels open globally, each hotel is committed to creating memorable experiences by delivering special touches that really bring the neighborhood and hotel to life for the guest.
The Hotel Indigo Ottawa is owned by 1258881 Ontario Inc and managed by Atlific Hotels, under a license agreement with a company in the InterContinental Hotels Group.
About Hotel Indigo
Hotel Indigo is an upscale boutique brand that delivers a refreshing and inviting guest experience that is truly reflective of the local community. From the locally-inspired murals to the renewal program where the images, music, scent, and menu items change throughout the year, Hotel Indigo delivers a vibrant, engaging and genuine boutique experience that gives guests the confidence to step out and explore the local neighborhood. Each Hotel Indigo property is unique and designed to reflect the local culture, character and geography of the surrounding area while brand hallmarks ensure consistent and reliable service from location to location. No two hotels are the same. For more information or to make a reservation, visit Hotel Reservations, Find us on Twitter twitter.com/HotelIndigoOtt or Facebook facebook.com/HotelIndigoOttawa.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, training, Web intelligence and customer satisfaction. The company's quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.
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Contact:
Denise Breau
Hotel Indigo Ottawa
denise@ottawadowntownhotel.com
613.369.5001
Notes to Editors:
InterContinental Hotels Group (IHG) [LON:IHG, NYSE:IHG (ADRs)] is a global company operating seven well-known hotel brands including InterContinental® Hotels & Resorts, Hotel Indigo®, Crowne Plaza® Hotels & Resorts, Holiday Inn® Hotels and Resorts, Holiday Inn Express®, Staybridge Suites® and Candlewood Suites®. IHG also manages Priority Club® Rewards, the world’s first and largest hotel loyalty program with 58 million members worldwide.
IHG is the world’s largest hotel group by number of rooms and IHG franchises, leases, manages or owns, through various subsidiaries, a portfolio of over 4,400 hotels and more than 652,000 guest rooms in 100 countries and territories around the world.
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IHG has more than 1,200 hotels in its development pipeline and expects to recruit around 160,000 people worldwide over the next few years.
InterContinental Hotels Group PLC is the Group’s holding company and is incorporated in Great Britain and registered in England and Wales.
IHG offers information and online reservations for all its hotel brands at http://www.ihg.com and information for the Priority Club Rewards program at http://www.priorityclub.com. For our latest news visit http://www.ihg.com/media, Twitter http://www.twitter.com/ihgplc or YouTube http://www.youtube.com/ihgplc.
